Where does it hurt?
Step One is Empathy.
We want to know what’s standing in the way of your peace of mind. What’s stopping you from getting your message out. What makes you scream.
We interview your stakeholders and users to gauge what needs fixing, where they're getting lost, where they're finding work-arounds.
What's causing the pain?
We need to gain insight into how your specific problems are caused.
To do this, we audit your platforms and processes to isolate the complexities and choke points that cause the most frustration, error and miscommunication.
How can we fix this?
We use the best thinking from UX/UI practice, process re-engineering and our long experience with users to find pathways for improvements.
We engineer success together.
We rebuild your content process and platforms to get sand out of the gears.
Everything from technology to culture is on the bench - because it all has to work together.
Does it work?
We work with your users to see what's working better, what still needs work, and what new opportunities for improvement have arisen.
Lather, rinse, repeat.